Salesforce project work
Explore the business problem, implementation approach, technical decisions, testing, and lessons behind each published project.
Published case studies
Each case study uses verified public project information and clearly marks evidence that is private or unavailable.
Personal project
Business problemSupport teams can struggle with inconsistent intake, manual routing, poor visibility into approaching SLA deadlines, reactive escalation management, and limited operational reporting.
Built a centralized case-management system with Screen Flow and Web-to-Case intake, automated routing, business-hours-aware SLA dates, hourly Scheduled Apex monitoring, consolidated owner notifications, and operational reporting.
Volunteer project
Business problemSalesforce Contacts could become disconnected from the correct Slack user relationship, requiring administrators to manually correct records and identify Contacts missing Slack IDs.
Built a headless Lightning Web Component quick action backed by Apex to restore the Contact-to-Slack relationship, with reporting and dashboard visibility into missing Slack IDs.
Personal project
Business problemSalesforce users may need location-specific weather information while working with Account or Contact records, creating repetitive context switching when they leave Salesforce to search manually.
Built a reusable weatherCard component backed by Apex, with record-aware city detection, manual search, Named Credential configuration, loading and error states, Apex callout tests, and Jest coverage.
Training project
Business problemManaging multiple job applications requires tracking changing statuses, follow-up actions, networking tasks, interview preparation, and offer-related activities without losing important history.
Built a custom Salesforce application with lifecycle-based Apex automation, duplicate-task prevention, company and contact relationships, and Batch Apex cleanup for stale applications.